1. Independence
TechDirectory is editorially independent. Buyer's guides are written by TechDirectory's editorial team, not the vendors discussed. No vendor pays — directly or indirectly — for inclusion, ranking, or favourable language in our guides. Vendors cannot review or edit guides before publication.
2. Authorship
Guides are written and reviewed by the TechDirectory Editorial Team. Each piece passes through at least two team members — a primary researcher and an editor — before publication. Contributing analysts and vendor practitioners who participate in research are credited on the About page where appropriate. We do not publish unedited AI output under the team byline, and the team is collectively accountable for every factual claim in a published piece.
3. Research process
Each guide goes through the following before publication:
- Primary research. We talk to at least three Singapore-based buyers and three vendors active in the category, on background. We don't publish interview quotes without consent; the conversations inform the analysis.
- Public-record review. We cross-check vendor claims against ACRA registrations, IMDA partner lists, CSA-certified vendor lists, and other public registries where available.
- Product testing where possible. For software-as-a-service vendors with public free tiers or trial accounts, we run hands-on tests against a documented scenario. Hardware and field-services vendors are evaluated on case studies and references only.
- Pricing transparency. Where vendors publish pricing, we report it. Where they don't, we note that the price is undisclosed; we don't fabricate ranges.
4. Sources & citations
- External data points (industry reports, government statistics, regulatory citations) are linked inline to their primary source.
- When we cite vendor-published material (case studies, press releases, certifications), we mark it as such — vendor-published claims are not independent verification.
- We avoid linking to paywalled or short-lived URLs where a permanent alternative exists.
5. Updates
Every guide carries two dates: the original publication date and the most recent substantive update. We review each guide at least every 6 months, and update sooner when:
- A regulatory or grant change affects the category (e.g. IMDA grant scheme changes, CSA mandate updates, PDPA amendments).
- A major vendor enters, exits, or merges in the Singapore market.
- Our own data — reviews, profile additions, observed buyer questions — reveals a material gap in the existing guide.
Substantive updates trigger a bumped dateModified in the article's structured data so search engines and readers can see the guide has been refreshed.
6. Corrections
Factual errors are corrected as soon as they are confirmed. When a correction materially changes a guide's recommendation, we note the correction in a visible "Editor's note" at the top of the guide. Spelling, link rot, and typographical fixes are made silently.
7. Conflicts of interest
If an author has a personal or financial relationship with a vendor discussed in a guide — past employment within 2 years, consulting work, equity, or board position — the author either recuses from the guide or discloses the relationship in an Editor's note within the guide itself. We maintain an internal register of these disclosures.
8. AI-assisted research vs. AI authorship
We use AI tools (Gemini, Claude, GPT-class models) for research synthesis, draft scaffolding, and editing — the same way many newsrooms use them. We do not publish unedited AI output, and the named human author is responsible for every factual claim in the published piece. AI is a tool, not the byline.
9. Feedback & corrections
If you find an error, an out-of-date claim, or a gap in a buyer's guide, email [email protected] with the URL and a short note. We acknowledge corrections within 2 business days.